SlipScore is a subscription-based credit building service. This policy explains when and how refunds are issued for subscription payments and the savings return at the end of your 12-month journey.
Monthly subscription fees (₹200, ₹500 or ₹1,000 depending on your plan) are collected via UPI AutoPay at the beginning of each month.
Once a monthly subscription is processed and your payslip has been generated for that month, the subscription fee for that month is non-refundable. This is because the service (payslip generation and CIBIL reporting) has already been delivered.
If you are a new member and you cancel within 7 days of your first payment — before your first payslip is generated — you are eligible for a full refund of your first month's subscription fee.
A portion of your monthly subscription is held in escrow as savings. After completing all 12 consecutive payments, this amount is returned to you as follows:
Savings are returned within 10 working days of completing your 12-month journey, via UPI to your registered bank account.
If you cancel your subscription before completing 12 months:
If a UPI AutoPay deduction fails and you are charged but the service is not delivered (payslip not generated), you are eligible for a full refund for that month. Contact us immediately at hello@slipscore.in with your member ID and transaction reference.
To request a refund, contact us at:
Please include your Member ID, registered phone number and reason for refund. We will respond within 2 working days.
If you are not satisfied with our refund decision, you may escalate the matter to our grievance officer at hello@slipscore.in with subject line "GRIEVANCE — [Your Member ID]". We will respond within 7 working days.